This is a major development in channel marketing. After years of succeeding with its innovative direct sales model, Dell is now opening up a retail channel. Their first partner is none other than the world's largest retailer, Wal-Mart. In case you missed it, Dell has slipped from its perch as North America's market leader and has started to fall further behind the new leader, HP.
Will this new strategy work and what does it signal? Computers are in the late maturity phase of their life cycle. When products become commodities the typical strategy is to open up a very broad distribution channel for maximum customer convenience. Other than Apple, there's not much product differentiation going on so distribution and pricing become paramount. In this sense, Dell's move is strategically sound. I think that customers were increasingly unwilling to transact over the phone or the Internet when they had lots of options at the local mall, from well-priced HP units at stores like Best Buy to the fashionable products sold through the Apple boutiques. Dell got lost somewhere in the middle.
With this change Dell is focusing its future clearly on the consumer segment of the market. They can pretty much kiss the enterprise market goodbye. What IT chief is going to trust her company's core business system to products sold at the local Wal-Mart? By choosing Wal-Mart Dell gets exposure to a large client base including those late adopters who are finally getting around to buying a home computer. The price they pay for this exposure is in brand image, especially in the corporate market.
Link: TheStar.com - Business - Dell hooks up with Wal-Mart.