Here is proof that blogging is becoming a mainstream corporate communication strategy. The GM Fastlane blog is published by Bob Lutz, the Vice Chairman of General Motors. What's really fascinating is the direct contact with customers and fans of GM and their very candid comments to Bob's posting.
In the past, companies would hire consultants to conduct focus groups and get customer feedback on new product development plans. Mr. Lutz is hearing directly from both customers and critics via this blog. While the feedback is not as neatly summarized as a consultant would present it, there is a value in hearing the unvarnished opinions from all who read the site and care to respond.
The big benefit to me in this type of blog is that it starts and sustains an actual conversation with customers, rather than the traditional monologues of public relations and advertising.
Link: GM FastLane Blog: Saturn: Product Will Reign.